With the rise and popularity of social media customers want to be able to reach customer service quickly and efficiently and they have high expectations of when they should get a response to their query or complaint. Unfortunately a lot of companies are not able to keep up with the number of customer service queries they receive online via social media.
Not surprisingly customers who engage companies via social media spend more and are more loyal. But only 30-40% of social media queries and complaints get a response from the company.
How can an ecommerce company improve their customer service? Read the infographic below and discover 7 ways ecommerce companies can provide exceptional customer service.