– they realize that great customer services translates into customer loyalty
– they know it costs more to get new customers than it does to keep existing customers
– they know customers are more likely to talk about bad service than good service
– They know customers spend more at companies that have great customer service
Below is a great infographic, by KISSmetrics, that gives lots of information and statistics on what customers expect from companies. Having knowledge about customers expectations is the first step to becoming a company that has excellent customer service.
What can you do to make your customer experience better?
Customer loyalty is essential to becoming a successful business. Download our loyalty program cookbook and learn the best practices for loyalty programs.